Arum DataEye® deals with your real time aggregation of data and presentation of data issues. It helps you get the information you need, when you need it, whoever needs it.
- "I absolutely love how I can keep tabs on card payments, promises to pay, calls and breaks."
- "I am very happy with DataEye and I think it will definitely help us in our job roles. From a collector's perspective it helps create a bit of competition and that can't be a bad thing."
- "It is easy to understand and you can see at a glance where we are and where we need to be. I particularly like the colour co-ordinated bar chart that shows you how many payments you have taken for each client."
- "I like this new DataEye program. It's really useful, especially if you've had a slow start to the month. The collections chart shows the payments received and how much of a lift you can expect the next day. It shows what the rest of your team has collected too. I use the card payment chart to push myself to try and increase my payments each hour. All in all I like it!"
- "DataEye is great for motivation. It gives you a good kick up the backside."
- "Visualisation in DataEye is excellent."
- "I really like the colour co-ordination. It is easy to see my own statistics."
- "Since DataEye has been installed my volume of payments has increased."
- "It’s great that I can keep a real-time view of my card payments."
- "Everyone I've spoken to enjoys using DataEye and I do too. I think it's a great tool and I wish we had it earlier."
- "It's great that I can easily keep an eye on how much time I spend on the dialler, lunch, breaks, etc."
- Increased Efficiency: Your key performance indicators (KPIs) are displayed in near real-time.
- Increased Revenue: Real time information results in better performance.
- Reduced Operational Risk: Less resource is required for Management Information retrieval.
- Achievement of Targets: Team leaders can see how individuals and teams are performing. DataEye gives any operational staff the opportunity to compare their own performance with their workmates and against their own targets.
- Loss Prevention: DataEye sends instant alerts to help you rectify under performance and under utilisation.
Arum DataEye® gathers data from all your collection and associated systems in near real-time and then displays your business key performance indicators (KPIs) in a unified view (e.g. workflow tool, dialler and payments). Thus you can monitor performance and make the right changes in the right places.
Pricing of the software product is done on one of two models:
- either an up front licence fee plus annual maintance of about 20% of the licence fee;
- or per seat per month, with loyalty discounts for long term use.
To get the right information according to your specific needs, please contact us.
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You may have complex or unusual requirements, for example if you have a large number of key performance indicators or if data has to be combined from many different data sources. In this case we would speak to you about a one-off extra charge to cover the costs of integration.
Arum has closely worked with BCW Group, the UK debt recovery leader, to implement Arum DataEye®. Read the BCW Case Study to find out about the benefits that our product has brought to the company.
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Arum DataEye® is built as a web application in Adobe Flex, with Java server side code and db4o, an object oriented database. The open source package, Solstice, is used as a container for the application. Solstice comprises and extends a number of open source packages, including OSGi and JBOSS. Users need the plugin for Adobe Flash Player 8 or later installed in a web browser.
Flex is a highly productive, free open source framework for building and maintaining expressive web applications that deploy consistently on all major browsers, desktops, and operating systems.
Java is an object oriented programming language. The Java platform enables Java programs to be run on a variety of operating systems.
- An OSGi 4 compliant container with Flex based management console
- A platform for deploying modular Flex applications as OSGi bundles
- Rich server functionality using Blaze DS to expose OSGi services as remote objects
Solstice is based on the following technology:
- Adobe Flex
- Adobe BlazeDS
- OSGi
- Eclipse Equinox
- Eclipse Equinox Servlet Bridge
- Felix
- db4o
OSGi technology is Universal Middleware. OSGi technology provides a service-oriented, component-based environment for developers and it offers standardised ways to manage the software lifecycle. These capabilities greatly increase the value of a wide range of computers and devices that use the Java platform.
Adobe BlazeDS is an open source server-based Java remoting and web messaging technology that enables developers to easily connect to back-end distributed data and push data in real-time to Adobe Flex applications for more responsive rich RIA experiences.
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Felix is a community effort to implement the OSGi R4 Service Platform, which includes the OSGi framework and standard services, as well as providing and supporting other interesting OSGi-related technologies.
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Applications like Arum DataEye are often called rich internet application (RIAs). RIAs are web applications that have the features and functionality of traditional desktop applications. RIAs typically pass the processing necessary for the user interface to the web client on the user's internet device but keep the bulk of the processing (the state of the program, the data, etc.) back on the application server.
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Open source is a development methodology that offers practical accessibility to a product's source (both goods and knowledge). When applied to software, it refers to the fact that the software is made available for public collaboration, and it is usually released as open-source software.
Open source does not mean 'free to use'. There are different licences under which open source software is made available for various commercial and non commercial uses. Arum DataEye® includes several open source components.
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Many industrial strength applications are already built on Adobe Flex and several of the open source components in Arum DataEye® are central to Adobe's substantial RIAs plans. Thus Arum is confident that the quality and level of support for these components does not put Arum's clients at risk, and there is minimal risk of Arum DataEye® development plans being disrupted because of open source software issues.
Arum DataEye® consists of:
- (1) a server side application, whose functions are to:
- manage the administration of Arum DataEye®
- manage the data requirements of Arum DataEye® users
- deliver data to the client RIA of an Arum DataEye® user
- manage and deliver alerts to Arum DataEye® users through selected media
- (2) a server side database, which stores and retrieves:
- user logins and permissions
- specifications of users’ data requirements
- details of alerts to users
- (3) data harvesters, which:
- provide an interface to the customer’s key databases, gathering the required data as necessary
- (4) a web application, running in an internet browser on the client machine, whose functions are to support different users in their respective functions:
- Arum DataEye® administrator
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- manage Arum DataEye® licences
- manage the configuration and operation of Arum DataEye®
- define users, groups and permissions
- edit the Data Point Registry
- Arum DataEye® KPI builder
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- define the data requirements of different users, with reference to the key performance indicators (KPIs) that users may need to see
- Arum DataEye® dashboard users
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- view KPIs on the charts that the KPI builder has created
Components 1 (server side application), 2 (server side database) and 4 (web application) come off the shelf. Component 3 (data harvesters) need to be custom built to interface with the customer's own databases. The Data Point Registry, which is constructed and edited through the administration function of Arum DataEye®, also needs to be custom built to define the data required by the customer in the construction of KPIs.
A harvester is a software module that is responsible for interfacing directly with the customer's IT systems in which the key performance indicator (KPI) data are held. It is custom built in the Java language.
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The customer owns the harvesters. Arum delivers both the installable executable files and the source code for the harvesters.
The data point registry is a structure that defines the particular data required to work out the customer's KPIs. It makes reference to:
- What data are required
- What levels of aggregation of data are required
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A user can log in to Arum DataEye® and edit the Data Point Registry.
The Arum DataEye® harvesters interface directly with whatever parts of your IT systems contain the real time data required to monitor the KPIs displayed by Arum DataEye®.
No
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There is no need of special skills or resources. Arum DataEye® can be used by anyone with access to a computing device, from managers to operational staff. Arum DataEye® runs in a browser or on your desktop.
If you have nobody in your organisation with these skills you should consider the "hosted" DataEye solution. In this case the DataEye server will be in a data centre off site from your premises and you will need a good internet connection. Arum and its suppliers will look after it on your behalf.
We recommend going through a few cycles of several of the activities needed to integrate DataEye.
This cyclical approach has several advantages:
- At the end of each cycle, you have a working integration (between DataEye and whatever existing IT systems the KPIs are coming from). So you will:
- have real KPI information early in the project
- be able to modify your view on KPIs and displays soon after they are created
- be able to get buy-in from operational staff early in the project
- You can modify your view on what you want, in the light of what you learn as the integration progresses. This can be very helpful because we all can change our perception of what is possible once the introduction of a new system is under way. In the alternative situation where there is single “sign-off” of requirements, this opportunity for change is often denied and this can lead to frustration.
- In the long run, because you will have an integration that suits
your needs better, you will need less effort and expense in the future
to discuss and amend the DataEye operation and views.
The cyclical approach does also mean, however, that it is important to get the appropriate contributions from your people when needed, particularly in planning the next cycle and in reviewing a completed cycle.
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DataEye is delivered either as a Java application on our customer's own environment or else as an internet service hosted by us. In either of these configurations the user access DataEye in a web browser.
Arum DataEye® can be used in any industry where data changes fast such as credit management, manufacturing, process industries, call centres, etc. It was designed for credit management, but it can be used in any domain.
Arum DataEye® was designed for people who want to monitor performance and move fast to make a big difference in a world where actions can have immediate impact upon cashflow and profitability. Assuring your customers that you are using the latest technology, a software product you trust and rely on, will be part of your competitive advantage. Arum DataEye® makes the difference between you and your competitors.
- An Arum DataEye® licence; included in this is the licence for each of the open source components on which Arum DataEye® is built, except db4o, which requires a separate commercial licence.
- A db4o runtime licence, which Arum can sell on to the customer. The current cost of this licence is of the order of US $225.
The server side Arum DataEye® application requires an application server environment. This might be on a dedicated single or dual-processor server machine. A typical specification for this machine might be approximately 3MHz processor speed with at least 2GB of RAM.
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It is assumed that the project is overseen by a Project Board or Steering Committee within the customer's organisation. The Project Board typically has the authority to decide on issues such as objective setting, planning, allocation of resources and changes to plans or project scope. The Project Owner is the Project Board's representative on strategic and contractual issues, with authority to represent the customer on such matters. Arum provides a Relationship Manager, with similar authority to the customer's Project Owner. These two communicate approximately weekly, or at other times when either is aware of an issue requiring their attention. Both the customer and Arum provide a Project Manager. They are each responsible for day to day management of tasks, resources and delivery of work against plans to the required quality, to budget and on time. They communicate day to day as required. They maintain the project working documents such as project initiation document, plans, deliverables list, actions, dependencies, issues, questions and risks. They are responsible for the performance of their respective project teams and they enable communication between stakeholders and the project teams. The customer's Project Manager reports to the Project Board and Arum's Project Manager reports to the Arum Relationship Manager. While this represents a typical project set-up, Arum is comfortable in adapting to the specific needs and procedures of the customer.
Yes. The quality of the user experience depends on the network link speed.
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Yes. Although Adobe Flash Player is not yet supported for playback in a 64-bit browser, you can run Flash Player in a 32-bit browser running on a 64-bit operating system. For example, Windows Vista, which is a 64-bit operating system, comes with the Internet Explorer 7 32-bit browser installed. Other 32-bit browsers such as Firefox can be used. Arum DataEye® can also be delivered as an AIR application. AIR is a 32-bit process capable of running on a 64-bit platform.
Anyone with an interest in the operational performance of business processes should need to use Arum DataEye®, particularly when timely tactical changes can make a considerable difference to performance.
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