problems addressed
Q: What problems does Arum DataEye® address?
A:

Arum DataEye® deals with your real time aggregation of data and presentation of data issues. It helps you get the information you need, when you need it, whoever needs it.

users
Q: Who uses Arum DataEye®?
A: Any operational staff who need to see key performance indicators that can change frequently.
benefits
Q: What have users been saying about DataEye?
A:
  • "I absolutely love how I can keep tabs on card payments, promises to pay, calls and breaks."
  • "I am very happy with DataEye and I think it will definitely help us in our job roles. From a collector's perspective it helps create a bit of competition and that can't be a bad thing."
  • "It is easy to understand and you can see at a glance where we are and where we need to be. I particularly like the colour co-ordinated bar chart that shows you how many payments you have taken for each client."
  • "I like this new DataEye program. It's really useful, especially if you've had a slow start to the month. The collections chart shows the payments received and how much of a lift you can expect the next day. It shows what the rest of your team has collected too. I use the card payment chart to push myself to try and increase my payments each hour. All in all I like it!"
  • "DataEye is great for motivation. It gives you a good kick up the backside."
  • "Visualisation in DataEye is excellent."
  • "I really like the colour co-ordination. It is easy to see my own statistics."
  • "Since DataEye has been installed my volume of payments has increased."
  • "It’s great that I can keep a real-time view of my card payments."
  • "Everyone I've spoken to enjoys using DataEye and I do too. I think it's a great tool and I wish we had it earlier."
  • "It's great that I can easily keep an eye on how much time I spend on the dialler, lunch, breaks, etc."
Q: What are the benefits of using Arum DataEye®?
A:
  • Increased Efficiency: Your key performance indicators (KPIs) are displayed in near real-time.
  • Increased Revenue: Real time information results in better performance.
  • Reduced Operational Risk: Less resource is required for Management Information retrieval.
  • Achievement of Targets: Team leaders can see how individuals and teams are performing. DataEye gives any operational staff the opportunity to compare their own performance with their workmates and against their own targets.
  • Loss Prevention: DataEye sends instant alerts to help you rectify under performance and under utilisation.
Q: How does Arum DataEye® help me?
A:

Arum DataEye® gathers data from all your collection and associated systems in near real-time and then displays your business key performance indicators (KPIs) in a unified view (e.g. workflow tool, dialler and payments). Thus you can monitor performance and make the right changes in the right places.

cost
Q: How much is an Arum DataEye® licence?
A:

Pricing of the software product is done on one of two models:

  • either an up front licence fee plus annual maintance of about 20% of the licence fee;
  • or per seat per month, with loyalty discounts for long term use.

To get the right information according to your specific needs, please contact us.

Q: How much does the annual maintenance cost?
A: The annual maintance is about 20% of the licence fee. Please contact us to get the right information according to your specific needs.
Q: Are there any other fees to pay apart from licence fees?
A:

You may have complex or unusual requirements, for example if you have a large number of key performance indicators or if data has to be combined from many different data sources. In this case we would speak to you about a one-off extra charge to cover the costs of integration.

track record
Q: What references can Arum provide?
A: Arum Systems is a partner with leading companies such as Adobe, Fair Isaac, CGI, IBM and Oracle. See the entire list here (a link to the Arum web site.
Q: Who is benefiting from Arum DataEye®?
A:

Arum has closely worked with BCW Group, the UK debt recovery leader, to implement Arum DataEye®. Read the BCW Case Study to find out about the benefits that our product has brought to the company.