Q:
What have users been saying about DataEye?
A:
- "I absolutely love how I can keep tabs on card payments, promises to pay, calls and breaks."
- "I am very happy with DataEye and I think it will definitely help us in our job roles. From a collector's perspective it helps create a bit of competition and that can't be a bad thing."
- "It is easy to understand and you can see at a glance where we are and where we need to be. I particularly like the colour co-ordinated bar chart that shows you how many payments you have taken for each client."
- "I like this new DataEye program. It's really useful, especially if you've had a slow start to the month. The collections chart shows the payments received and how much of a lift you can expect the next day. It shows what the rest of your team has collected too. I use the card payment chart to push myself to try and increase my payments each hour. All in all I like it!"
- "DataEye is great for motivation. It gives you a good kick up the backside."
- "Visualisation in DataEye is excellent."
- "I really like the colour co-ordination. It is easy to see my own statistics."
- "Since DataEye has been installed my volume of payments has increased."
- "It’s great that I can keep a real-time view of my card payments."
- "Everyone I've spoken to enjoys using DataEye and I do too. I think it's a great tool and I wish we had it earlier."
- "It's great that I can easily keep an eye on how much time I spend on the dialler, lunch, breaks, etc."
Q:
What are the benefits of using Arum DataEye®?
A:
- Increased Efficiency: Your key performance indicators (KPIs) are displayed in near real-time.
- Increased Revenue: Real time information results in better performance.
- Reduced Operational Risk: Less resource is required for Management Information retrieval.
- Achievement of Targets: Team leaders can see how individuals and teams are performing. DataEye gives any operational staff the opportunity to compare their own performance with their workmates and against their own targets.
- Loss Prevention: DataEye sends instant alerts to help you rectify under performance and under utilisation.
Q:
How does Arum DataEye® help me?
A:
Arum DataEye® gathers data from all your collection and associated systems in near real-time and then displays your business key performance indicators (KPIs) in a unified view (e.g. workflow tool, dialler and payments). Thus you can monitor performance and make the right changes in the right places.